SmallBizGenius Analysis

Skillz faces harsh criticism for alleged unfair practices and payout issues, leading to widespread distrust. Customers report difficulties withdrawing funds and suspect rigged games, overshadowing any potential benefits for small business owners.

Category Breakdown

Scores based on analysis of 96 recent reviews

Withdrawal Issues

1.5/10

Many users report significant difficulties withdrawing their winnings from Skillz. They describe delayed payouts, accounts being flagged for manual review, and ultimately, funds being withheld or accounts closed without explanation. Some reviewers claim they have been waiting months for their withdrawals to be processed, with customer service providing little to no assistance.

40 reviews mention this

Rigged Games & Unfair Matching

1.0/10

A significant number of reviewers believe that Skillz games are rigged or manipulated to ensure players lose money. They describe being consistently matched with opponents far above their skill level, experiencing unusual in-game events that lead to losses, and suspecting the use of bots or insider players. Some reviewers also mention that the game seems to let you win some games initially, then rig the game against you to take your money.

35 reviews mention this

Account Closures & Bans

1.0/10

Several users report having their Skillz accounts closed or banned, often after attempting to withdraw funds or experiencing a winning streak. They claim that Skillz provides vague or unsubstantiated reasons for the closures, such as violating the terms of service or cheating, and that they are unable to recover their funds or get a response from customer service. Some reviewers believe that Skillz is targeting winning players to avoid paying out winnings.

20 reviews mention this

Customer Service Problems

1.5/10

Many customers express dissatisfaction with Skillz's customer service. They report slow response times, unhelpful or generic replies, and difficulty resolving issues related to withdrawals, account closures, or game errors. Some reviewers also mention being blocked from customer support after raising concerns about the platform's fairness.

25 reviews mention this

Game Errors & Crashes

2.0/10

Several reviewers report experiencing game errors, crashes, and disconnections while playing Skillz games. They claim that these errors often result in them losing their entry fees or matches, and that Skillz refuses to provide refunds or compensation for these issues. Some reviewers suspect that these errors are intentional, designed to take their money.

15 reviews mention this

Referral Program Issues

2.0/10

A few reviewers complain about issues with Skillz's referral program. They report receiving conflicting information about the eligibility requirements for referral bonuses, and having their referral bonuses denied or accounts closed after referring new users.

5 reviews mention this

Pros & Cons

Common Complaints

Difficulty withdrawing funds; payouts are often delayed or denied. Mentioned 40x
"It’s funny how you can deposit in seconds but takes a month for a withdrawal to process. It’s been nearly 3 months and I still have not received my withdrawal and now they just ignore my messages. Scammer company with awful customer service that I would not recoment to anyone."
Games are allegedly rigged or manipulated to ensure players lose. Mentioned 35x
"This game is rigged, they swear they don’t have bots and it’s legit and that’s a lie, they let you win a couple games then rig the game against you and take your money."
Accounts are closed or banned, often after attempting to withdraw funds or experiencing a winning streak. Mentioned 20x
"They have banned me and sent me an email saying. have done something wrong right after I tried to withdraw my money. They have not told me what I have done wrong either."
Customer service is unresponsive, unhelpful, and difficult to reach. Mentioned 25x
"I send daily messages to the support and every reply fa...See more"
Frequent game errors, crashes, and disconnections lead to lost entry fees and matches. Mentioned 15x
"If your app crashes or freezes mid game, you automatically lose the match and your money. The company acts as if they are the only company ever to have an app that doesn't crash and it is somehow the users fault."

Common Questions About Skillz

Answers derived from customer review patterns

Is Skillz legit and trustworthy?

Based on the analyzed reviews, Skillz faces significant skepticism regarding its legitimacy and trustworthiness. Many users report issues with withdrawals, account closures, and perceived unfair gameplay, leading to accusations of scam-like behavior. Reviewers frequently cite delayed or denied payouts, rigged games, and unresponsive customer service as reasons for their distrust. The overwhelming negative sentiment suggests that users should exercise extreme caution before investing time or money into the Skillz platform.

Based on 45 reviews

Does Skillz have good customer service?

The reviews analyzed indicate that Skillz's customer service is generally perceived as poor. Many users report slow response times, unhelpful or generic replies, and difficulty resolving issues related to withdrawals, account closures, or game errors. Some reviewers also mention being blocked from customer support after raising concerns about the platform's fairness, further contributing to the negative perception of their customer service.

Based on 25 reviews

Is Skillz worth it for small business?

Based on the overwhelmingly negative reviews, Skillz is likely not worth it for small businesses. The platform's alleged unfair practices, withdrawal issues, and poor customer service create a high risk of financial loss and reputational damage. Small businesses seeking reliable platforms for skill-based gaming or promotional opportunities should explore alternative options with more positive user feedback and a proven track record of fair and transparent practices.

Based on 5 reviews